allAfrica.com: Nigeria: Still On British Airways (Page 1 of 2)

It would seem that the world's biggest airline, British Airways bit more than it can chew when it off-loaded some Nigerian passengers recently because of what it considered their unruly behaviour. Since then, Lucifer has escaped from the pit of hell, and there is no peace on earth.

Since I wrote my piece last week, I have been inundated with all sorts. My God! Our people are tough. I have decided to serve you two sizzling hot accounts from the horses' mouths. One from the Nigerian who claims to be the victim blogged his experience on the internet, while the other is from an erudite Nigerian who works for British Airways in London. Please draw your own conclusions, as I rest my case on the raging controversy of the year.

I have to admit I'm one of the great admirers of yours; in terms of your business acumen and your regular column in This Day which I do read religiously online every Saturday. Also I wish to state that I'm one of the few African 'Cabin Services Director' (CSD) working on BA flights and I've been a London based BA employee for over ten years on the 'Longhaul' fleet. I must stress that I'm not writing this rejoinder as an official spokesperson for BA, rather I'm doing this as a Nigerian who had witnessed at close quarters the attitude of fellow Nigerians on BA flights.

A number of my friends had called my attention to the petition/campaign going on the internet regarding BA. I wasn't going to pay much attention to this until you alluded to it in your column. Contrary to what most Nigerians may believe, BA is not a racist company; BA employs more people from ethnic minorities than any other public quoted company in the UK, and it was also one of the first companies in the 90's to introduce positive discrimination by insisting that new job applicants must be able to speak a second language. Among the languages officially recognised were Yoruba, Igbo and Hausa; and each crew employee gets annual allowance for speaking another language. Even Richard Branson's Virgin had not managed to do this. I was employed mainly on merit without having to 'press any button' or contact any 'godfather' for favouritism.

Of course, there is no disputing the fact that the Nigerian route is one of the most lucrative routes for BA, but also one of the most problematic. When I first joined BA, I used to stand up to my colleagues, at the risk of losing my job, to defend fellow Nigerians' integrity. Sadly, over the years, I've since abandoned that attitude having witnessed and experienced first hand the embarrassing attitude of Nigerians. As an employer of labour yourself, you will agree with me that employees are employed to work to certain rules and standards. Most Nigerians I've had to deal with expect you to bend the rules for them; even when you try to explain that such compromise could cost you your job.

About five years ago, when BA was still flying to Malaysia, I witnessed first hand when a high ranking Nigeria Diplomat slapped a BA colleague of mine on the face for having the audacity to stop him from bringing a hand luggage that had exceeded the limit on a London bound flight. He produced his diplomatic passport to avoid arrest by the Malaysian Airport security. In my over ten years of flying, I've suffered more abuse in the hands of fellow Nigerians who were passengers on flights I operated on than from any other Nationalities. I've witnessed so much fighting - verbal and physical - among passengers on Lagos bound flights over what I will call trivial issues.

While most black people I've encountered in the course of my flights are often proud of me as a fellow black man and offered words of encouragements, most Nigerians often see my presence on their flights as an opportunity to bend the rules for them, and barrage of negative comments often followed whenever such request was turned down. Only about three weeks ago on a flight from Chicago, I had to intervene to stop a Nigerian woman with three children from being offloaded from the flight because she was very abusive towards a lady colleague of mine. This woman's grievance was that she was not allocated a seat that would enable her to put her infant baby in a 'flight cot'. No amount of polite explanation that there were other families that missed out as well, and that this allocation was done on 'first come first served basis' would stop her from shouting at the top of her voice. I had to tactically intervene and spoke to her in Yoruba that she was on the verge of being off-loaded. That was when she stopped her embarrassing posturing.

Most of my colleagues, especially those who had been operating for decades as crew on Nigerian routes, often spoke highly of Nigerians they had met and had made friends with. Some of my white colleagues have told me stories of how they've gone out socially with some of our Nigerian passengers and how pleasant some of them can be. At the same time, they are often frustrated especially with the present generation of Nigerians who see every shortcoming on the part of BA as a basis for confrontation, verbal or physical assault.

I heard of an incidence from one of our Captains: About three years ago, a Nigerian Minister of Aviation caused a BA London bound flight from Lagos to be refused dispatch clearance by Air Traffic Control. The said minister was supposed to be on the flight, but he arrived late to the airport and the aircraft had already pushed back from the air bridge. He wanted the aircraft to come back to the stand so that he could board, this request was against the BA policy, apart from security issues involved. But the minister wouldn't take no for an answer. After the flight was delayed for about three hours on the tarmac, and intervention from BA HQ and Aso Rock, the minister sadly had his way. My colleague told me that throughout the said flight, the minister was very rude to the crew attending to him.

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